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Frequently Asked Questions

Please check our FAQ and our online documentation if you need help

Where can I find my Purchase Code?

  1. Login to your account at https://codecanyon.net/
  2. Navigate to the Downloads page. 
  3. Locate the row showing the “WPAchievements” purchase and click “License Certificate & Purchase Code (text)”
  4. Open the downloaded text file and locate the line that starts with “Item Purchase Code”

My Purchase Code is invalid, what should I do?

Check that the purchase code you have entered is correct; it should look like this: xxxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

It says that my Purchase Code is in use on another website, what should I do?

If you wish to use WPAchievements on more then one website then you will need to purcase a new license for each website.

If you have entered your purchase code on another website, such as a test install, and wish to move WPAchievements a new website, then simply follow these steps:

  1. Submit a support ticked from our “Contact” page that contains:
    • Website URL that the purchase code is currently used on
    • Website URL that you wish to use the purchase code on
    • Your purchase code
    • Wait until you hear from us